At Brazil Poultry and Beef, we are committed to delivering high-quality poultry and beef products that meet international food safety and export standards. Please read this Refund and Returns Policy carefully before placing an order.

Product Nature

Due to the perishable nature of frozen poultry and beef products, returns are generally not accepted once products have been shipped, delivered, or cleared through customs, except in cases where products are proven to be damaged, defective, or incorrectly supplied.

Inspection Upon Delivery

Customers are responsible for inspecting shipments immediately upon arrival. Any issues related to product quality, quantity, packaging, or condition must be reported within 48 hours of delivery.

To support a claim, customers may be required to provide:

  • Order or invoice number
  • Product details
  • Photographs of the products and packaging
  • Delivery documentation
  • Any other relevant evidence

Damaged or Incorrect Products

If you receive products that are:

  • Damaged during transportation
  • Incorrectly supplied
  • Significantly different from the confirmed order

Please contact us as soon as possible with supporting documentation. We will investigate the matter and determine an appropriate resolution.

Refund Eligibility

Refunds may be considered under the following circumstances:

  • Products supplied do not match the confirmed order.
  • Products arrive in a damaged condition due to verified handling issues before delivery.
  • Quality issues are confirmed through review and supporting evidence.
  • The order cannot be fulfilled due to circumstances directly attributable to Brazil Poultry and Beef.

Refund requests are subject to review and approval.

Non-Refundable Situations

Refunds will generally not be issued for:

  • Delays caused by customs authorities or government agencies.
  • Import restrictions or regulatory requirements in the destination country.
  • Improper storage or handling after delivery.
  • Changes in market conditions or customer demand.
  • Customer ordering errors after order confirmation.
  • Claims submitted after the reporting period.

Return Authorization

No products may be returned without prior written authorization from Brazil Poultry and Beef. Unauthorized returns may be refused and returned at the sender’s expense.

Approved Refund Process

If a refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on banking institutions, payment providers, and international transaction procedures.

Order Cancellation

Order cancellation requests must be submitted before production, packaging, or shipment begins. Once processing or shipment has commenced, cancellation may not be possible, and charges may apply.

Limitation of Liability

Our liability is limited to the value of the affected products and shall not include indirect, consequential, incidental, or business interruption losses unless required by applicable law.

Contact Us

For questions regarding refunds, returns, or order-related concerns, please contact our customer support team through the contact information provided on our Contact Us page. We are committed to resolving legitimate concerns promptly and professionally.